How it works

Technology to see. People to act. A process that holds it together.

MedPulse One is a managed transitional-care service. We bring the devices, the care team and the operating process together, and run them for you.

How to read the dots
  • UnseenA reading nobody looked at.
  • SeenThe reading arrived and was seen.
  • AnsweredA person acted on it.
  • SharedThe physician and hospital see it too.

After every reading

Four steps, every time a reading changes.

The same loop runs for every patient, every day. It is agreed with you before the first patient goes home.

  1. 01

    Notice

    A reading from home changes. The platform flags it.

  2. 02

    Call

    Someone from the care team calls the patient.

  3. 03

    Escalate

    The physician is brought in when it’s needed.

  4. 04

    Inform

    The practice and the hospital see the same record.

Clinical decisions stay with your clinicians.

MedPulse One supports the operational, technology-enabled and patient-engagement work around your program. Concerns that need clinical review go to the appropriate licensed healthcare professional, within your organization’s protocols.

The patient journey

From the first call to the last report.

Six stages, one continuous experience. Each stage has an operational purpose and a meaning for the patient.

  1. 01

    Identify

    Identify patients who may be appropriate for available programs, based on your organization’s established clinical criteria.

    Recognize who may benefit.

  2. 02

    Connect

    Reach out to patients and introduce the program and their next steps.

    Begin with a clear conversation.

  3. 03

    Enroll

    Support enrollment, device setup and onboarding.

    Make the next step understandable.

  4. 04

    Monitor

    Watch the readings that come in from home and keep patients engaged.

    Stay in sight during recovery.

  5. 05

    Escalate

    Route concerns that need clinical review to the appropriate licensed healthcare professional.

    Get the right concern to the right person.

  6. 06

    Document

    Record what happened and report on the program to support your operations.

    Keep continuity for what comes next.

The platform

The quiet coordinating layer behind every transition.

The platform is not the center of attention. It keeps the patient, the care team and your organization working from the same record.

  • 01

    Connected devices

    Readings from devices such as blood pressure cuffs, glucose meters and scales flow into structured monitoring workflows.

  • 02

    Patient engagement

    Outreach, onboarding, education and follow-up keep patients informed and taking part throughout recovery.

  • 03

    Care-team routing

    Readings that need review reach the right person, with the context they need.

  • 04

    Documentation & reporting

    Calls, escalations and next steps are recorded to support continuity and program operations.

  • 05

    Your environment

    Connections to your existing systems are scoped with each client, according to your technology environment.

  • 06

    Secure access

    Patients and providers sign in through their own portals to see the information meant for them.

Why the whole loop matters

43%

of Medicare patients on remote monitoring didn’t receive all three parts: device setup, data transmission and treatment management.

HHS Office of Inspector General · 2024 (opens in a new tab)

Services

What we run for you.

Each service is delivered with the technology, the people and the process behind it.

Awareness

Remote Patient Monitoring

Stay aware beyond the facility.

Connected devices — such as blood-pressure cuffs, glucose meters, and thermometers — share readings into structured monitoring workflows, with follow-up and escalation to appropriate clinical personnel.

  • Patient identification
  • Outreach
  • Enrollment support
  • Device coordination
  • Patient onboarding
  • Monitoring workflows
  • Follow-up
  • Documentation
  • Clinical escalation workflows
Discuss Remote Patient Monitoring

Connection

Patient Engagement

The human connection behind the technology.

Patients receive communication, guidance, follow-up, and a clear path to the right member of their care team throughout the transition home.

  • Outreach
  • Enrollment
  • Onboarding
  • Follow-up
  • Scheduling
  • Communication
  • Documentation
  • Escalation
Discuss Patient Engagement

Continuity

Chronic Care Management

Keep long-term care moving between visits.

Ongoing patient engagement and care-management workflows that support patients living with chronic conditions between traditional office visits.

  • Patient outreach
  • Enrollment assistance
  • Care-plan workflow support
  • Follow-up
  • Scheduling
  • Patient education support
  • Care-team communication
  • Documentation
Discuss Chronic Care Management

Coordination

Care Coordination

The right context, reaching the right person.

Relevant patient information is organized and routed to the appropriate members of your care team, so handoffs stay clear and responsibility stays with your clinicians.

  • Care-team routing
  • Handoff documentation
  • Escalation procedures
  • Scheduling support
  • Status reporting
  • Communication protocols
Discuss Care Coordination

Working together

From first conversation to a running program.

Every organization starts from a different place. We shape the program around your existing structure instead of asking you to adopt a new one.

  1. 01

    Discovery

    We learn about your patient population, current workflow, technology environment and goals.

  2. 02

    Workflow design

    Together we define eligibility, communication, escalation and reporting.

  3. 03

    Onboarding

    Patients are introduced to the program, enrolled and set up with their devices.

  4. 04

    Ongoing operations

    Our team runs monitoring, engagement, documentation and reporting as the program grows.

Let’s talk about the patients you’re sending home.

Technology to see. People to act. A process that holds it together.

Schedule a consultation